Support & Maintenance Services

Support Services are vital for maintaining maximum uptime of your technology systems. Fidelity has assembled an experienced support team comprised of engineers, technicians and customer service personnel who live and breathe technology and the related industry.

The Fidelity’s Support and Maintenance Services Team understands the importance of being on-air 24/7. The team has a deep understanding of broadcast technologies including satellite uplink, terrestrial, fiber and IPTV transmission; various middleware solutions; and encryption systems, servers, networks, VOD, set-top-boxes, and all the issues that can surface when operating a network or TV station.

Fidelity’s Services Team knows what it takes to maintain a complete working IPTV system and network:

IP Video Headend - The team has a deep understanding of ASI, BaseBand, IP and Digital audio/Video switching, and all the issues emergent with a live production system. The team has technical mastery of encoding, transcoding, and all the issues you can run into when supporting a Head End facility.

Middleware Systems - Fidelity understands that when middleware is not working or content isn't playing, revenue is being lost. Fidelity has a deep understanding of the industry's best troubleshooting methodologies and software applications, monitor systems, and managing and pushing content across large internal and external networks.

Support & Maintenance services include:

• Video Headend systems
• Middleware / Video On Demand Systems
• Network Monitoring
• Network Operations Center (NOC)
• Live Phone Support 24 x 7, (live, local resources)
• Online trouble tracking and support portal
• Field engineering support
• Simulation Lab
• Interoperability testing
• Network Duplication
• Problem resolution
• New code release verification
• Application and new feature code verification and testing

Fidelity tailors their support and maintenance services to meet an operator’s needs, and can be offered as: 24/7 and/or accessed on-site, by phone, remote login or support portal and encompass routine maintenance, preventive maintenance, and continued coaching.

Contact A Fidelity Solutions Sales Representative